Refund policy

Right of Withdrawal

As consumer in the E.U., you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (Santaverde GmbH, Borsteler Bogen 27B, 22453 Hamburg, Germany Tel.: +49 40 460 99 110, Email: service@santaverde.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model withdrawal form

(If you want to withdrawl the contract, please fill out this form and send it back)

• To Santaverde GmbH, Borsteler Bogen 27B, 22453 Hamburg, Deutschland, service@santaverde.de
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
• Ordered on ___________________ (*)/received on _______________________(*)
• Name of consumer(s) ______________________________________
• Address of consumer(s)
• Signature of consumer(s) (only if this form is notified on paper)
• Date

(*) Delete as appropriate

Deviating return costs regulation for Germany
We bear the direct costs of returning the goods if the return takes place within Germany.

Return labels
Without prejudice to your statutory rights, we will provide you with free return labels for your return within Germany. We will send you the return label by e-mail. You can drop off the return shipment at a parcel shop of the respective provider in Germany.

This Right of Withdrawal was created using the Trusted Shops legal copywriter in cooperation with FÖHLISCH Rechtsanwälte (in German Language).